Course curriculum

    1. Welcome

    1. Intro

    2. Terminology You Need to Know

    3. Your Timesheets Matter More Than You Think

    4. Understanding Utilization & What it Means For You

    5. Overservicing: The Profitability Killer

    6. Is Your Work Being Paid For?

    7. Your Role in Commercial Success

    8. Recap

    9. Test Your Knowledge

    1. We'd Love Your Feedback
  • Free
  • 11 lessons
  • 0.5 hours of video content

Your instructors

Rich Brett

FinOps Consultant

Rich Brett has spent fifteen years in finance, ten of them inside agencies including We Are Social and Kyan. In 2022 he founded Rich Brett FinOps, working with agency and consultancy owners to connect finance and operations. He's worked with businesses ranging from £300k to £60m in revenue.

Harv Nagra

Ops Consultant

After building his career in delivery and operations, Harv Nagra now leads Brand Communications at Scoro. He’s also the host of The Handbook: The Operations Podcast, exploring what it really takes to scale operationally mature service businesses.